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  1. Arch Card – PR that can be measured

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    November 23, 2005 by Colin

    McDonald’s rolled out their Arch Card gift card in style today, launching a major PR and marketing push for a product that’s been in some restaurants for months. The impact of the card on the corporation’s bottom line is immediately measurable:

    The stock’s gone up 2.2%, to close at $33.71. That’s something you can email to the Board of Directors tonight. From the limo. Or the helipad.

    The cards are being supported by a huge promotional campaign:

      “McDonald’s will give away $22 million in promotional Arch Cards starting Tuesday to make a splash, including 5 million $1 cards handed out to Southwest Airlines customers at 61 U.S. airports through Dec. 13 and on board Southwest flights from Dec. 14-28.

      Customers at McDonald’s restaurants can receive a $1 Arch Card from Nov. 29 through Dec. 5, while the cards last, with the purchase of Chicken Selects strips or a Premium Chicken Sandwich.” (AP/Chicago Sun-Times)

    Does that mean McDos* has customer segmentation data that indicates Southwest fliers are also hamburger afficionados?

    Or did they just notice that a lot of the people shown flying Southwest on A&E’s Airline seemed to be the fast food, low taste preference type of consumer?

    *(McDos is a french nickname for the burger chain)

    Technorati; promo branding public relations


  2. Newspapers: underestimating RPC, but not much to look forward to

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    November 1, 2005 by Colin

    Looks like some newpaper salespeople may be underestimating – or overestimating – their reader per copy number. By relying on an national average RPC* of 2.3, they may be overlooking much more favourable local readership numbers:

      “… ABC and NSA … found a wide range in individual newspapers from 1.8 to 4.4 RPC. From this base, 38 daily newspapers confirm around 2.3 RPC — the national average — but 46 papers report a lower RPC and 153 papers show a higher RPC than the national average.

      In other words, using 2.3 RPC to arrive at readership is only accurate 16% of the time. In the majority of these cases (65%), using the national RPC “underestimates daily individual newspaper readership by as much as 91%,” according to the report.”(Editor & Publisher)

    These numbers might be a source of inspiration for some salespeople and publishers – if Goldman wasn’t forecasting a weak year ahead for the industry:

      “The weak ad environment for newspapers has caused Goldman to scale back its 2006 growth forecast to 3.5 percent from 4.0 percent. … national ad growth would once again be weakest at 1.0 percent, followed by retail, 2.5 percent, and classifieds at 3.6 percent. The bright spot continues to be online newspaper revenues, which are projected to grow an impressive 25 percent in 2006. Despite this, online will still represent 5.0 percent of total newspaper revenues.(MediaPost)

    Well, at least things are looking up for online and classifieds. Or should I say Craigslist?

    *”newspaper specific readership estimate divided by paid circulation equals newspaper specific RPC”


  3. What the theatre employee really thinks

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    July 22, 2005 by Colin

    Today we hear from a different retail species: the frustrated movie theatre employee:

      To the mothers who ask me if the crappy ass kid film you are seeing is good…you know it’s not. You’re just toying with me now. Spy Kids is not good. What do you want me to say? It has the beginnings of a resigned Felligni, but really the diplomatic pace is more akin with such classic tales as seen from Weir? No, I’m sorry. Even if I were to say “Yeah, it’s really good” the words from my mouth would burn a hole in my very soul. Don’t ask. Just don’t ask. You know the reason you’re going is to shut your kids up or buy their love. That’s all. That’s it. Suck it up. It’s very awkward, and I dislike lying.

      Yeah, it’s great! And think about it, I’m an early twentysomething guy. There would most likely be something wrong with me if I got really excited about the movie your kid can’t stop hopping up and down about. OH MY GOD! Sharkboy changed my life in ways I can’t describe. Really. Except I’m lucky if I remember the name of the film you’re seeing. You just want validation. You want me to tell you that that thirty bucks you just spent wasn’t for nothing. Well it was and you’re just going to have to live with that. Next! “(Craigslist)


  4. Internal Comms and a merger: applying a reality filter

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    April 26, 2005 by Colin

    Now, in the past I’ve written some internal communications materials related to restructuring, and the “Translation From PR-Speak to English of Selected Portions of Adobe’s ‘FAQ’ Regarding Their Acquisition of Macromedia” from Daring Fireball is accurate – and funny.

      Q: What happens to the Macromedia brand?

      Adobe A: Adobe recognizes the strong equity of the Macromedia brand. That said, it makes great business sense for a company the size of the combined company to align behind a single corporate brand. Over time, Macromedia products will transition to the Adobe brand. Adobe expects to keep and continue investing in key Macromedia product brands.

      Translated A: The Macromedia brand is dead.

      Thanks to Doc for the pointer.


  5. The flowery prose of weather porn

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    April 22, 2005 by Colin

    There’s a hint of Harlequin romance novel in how the folks at the NASA Earth Observatory have described the latest iceberg to threaten Antarctica:

      …At 122 kilometers (76 miles) in length by 28 kilometers (17 miles) in width, the bullying iceberg charged with great momentum towards the ice tongue, threatening to shatter the floating extension of the Davis Glacier …

      In the weeks that followed, the iceberg rotated free, until finally it began to drift past the ice tongue into the Ross Sea. Just when it looked as if Drygalski might escape a collision, B-15A delivered a glancing blow, knocking the end of the ice tongue loose …


  6. The Tony Blair Pitch Project

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    April 7, 2005 by Colin

    Blairandthetinypeople.jpg

    Is Tony Blair embracing the spirit of moblogging, or is he instinctively mimicking the professional athletes who whip out ready digicams to capture those special moments? At a campaign stop yesterday, several sea cadets instructed the Prime Minister on the use of a cameraphone. He then took a self-portrait of the group. At left, they examine the result.

    And what about the photo opp itself? The one the actual, paid, photographers were covering?

      “As a work of symbolism, it was a masterpiece, combining the underlying Olympic theme of the day with smiling children, a faint undertone of militarism – sea cadets being the closest Mr Blair will presumably ever go towards a George Bush-style appearance on board an aircraft carrier – and, in the cameraphone, technological progress. “He seemed a lot friendlier in person than he does on the television,” one of the cadets, Anthony Marland, 15, said later.” (Guardian, r.r.)

    The AFP picture accompanying the Guardian story is much more compelling – but is copyrighted.

    Credit for the photo above goes to Tony Blair’s Campaign Diary.


  7. Just how hard is it to find a good podcast?

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    March 30, 2005 by Colin

    And I don’t mean the usual suspects cleanly edited by business-minded professionals: I mean the quirky and the amusing, the slightly odd and the informative. Something that stretches your normal listening habits.

    Being old enough to remember a time before the ‘net (the 80s), I’ve developed two strategies for finding new and interesting radio programming:

    The Random Radio Dial: For some reason, I am frequently awake at 4 or 5 in the morning. If the sky is clear and distant weather patterns are relatively stable, I can pick up distant radio stations on my AM dial. That means hours listening to Curtis and Kuby on WABC, Todd Wright AllNight on ESPN Chicago, even the monotonous WSB newsradio in Atlanta.

    This strategy has some fundamental weaknesses, however. You can break the knob on the radio trying to dial in a long distance mono broadcast. The quality of AM radio today is a real damper as well. Why do all newscasters sound like they graduated from the Generic MidWestern White Guy School of Broadcasting, and why are they all reading the same AP morning hilites package? Also, relying on solar flares and rain patterns in the Carolinas is no way to program your audio habits.

    The University/College Radio Station: The low power solution to the media oligopoly choking local radio markets. Sure, if you live more than ten blocks from campus, you may have to extend your radio antenna – out onto the roof and down the rain gutter. Then there are the endless requests for “listener support” and more volunteer help.

    Oh – and the hosts are uniformly loopy. They may be experts in their field, but they drink coffee between sentences, make impromptu decisions to play the entire B side of Zappa’s Sheik Yerbouti to cover a run to McDonald’s – and then eat their Big Mac while conducting a phone interview with an agricultural reform activist speaking from a payphone in Poughkeepsie.

    And who has the time to continually mark up the broadcast schedule (printed on thin newsprint in the back of the local alternative monthly) to reflect all the guest hosts, schedule changes, show cancellations (after one too many lengthy and beer-induced dead air episodes) and special benefit concerts?

    Trying to reproduce this random subscription pattern has taxed my ipodder software – and transferred about 300 meg of lame programming to my hard drive. Thankfully, the pool of podcasts is still shallow enough that a tiptoe through Google is all it really takes – for now.


  8. Footie and interactive journalism

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    March 1, 2005 by Colin

    Have I mentioned how much I enjoy the Guardian’s minute-by-minute accounts of European football? A regular group of Guardian staffers sitting in the news room, watching BBC or Sky coverage of the match on a 14 inch TV – then relaying their acerbic and/or witty comments to dozens of readers around the globe through a continually updated page on the Guardian website.

    Key to the accounts, however, are the constant interruptions from readers with their own opinion of the match, the staffer, or the weather in Milan. It’s football coverage like you would find in a pub.

    And many of the observations are knee-bucklingly funny, like these two from Georgina Turner’s coverage of last week’s Man U – Italy match:

      24 mins: “How does the crowd sound,” Eleanor Giles wants to know. Intoxicated, in a word: there’s a pretty good atmosphere. Things are just starting to settle down for United, but their forward play bears a vague resemblance to pigeons flying into glass buildings, at times.

      54 mins: Has there been some kind of mass release-into-the-community today? It seems the entire sex offenders register is logged onto this game tonight. Huge Bridget Jones pants, no picture, now bugger off.

    Or how about these from Barry Glendenning’s report on the Barcelona – Chelsea game:

      6 mins: Jose Mourinho is looking very agitated on the bench and is scribbling away in his little blue notebook. Perhaps he’s writing a song, or has just thought of another superlative with which to describe himself in his post-match press conference.

      15 mins: … It’s worth bearing in mind that perma-tanned bottle-blond Anders Frisk is reffing, so he likes to flash the cards around in order to get himself on the television.

      18 mins: … I think the only thing Jose could do that would surprise anyone in England at this stage is to loudly declare that he’s not quite as competent a manager as Peter Reid or Gerard Houllier while walking around dressed in sackcloth and ashes and ringing a big bell.

    And here’s Barry commenting on the quality of feedback flooding his in-box:

      Most of what I’ve seen of Liverpool this season has been as unsightly as what’s left of Hunter S Thompson’s head, but any time I suggest that they’re anything less than wonderful I get hordes of angry Scousers sending in emails accusing me of being a Manchester United fan or a “cockney loving football newbie prick” (thanks for that Stephen Horner).

    Now – just imagine if you could entertain a conversation like that with your local paper? Immediate praise, logical reinforcement or criticism as they publish – that’s what frightens the old guard hacks.


  9. Now that’s what I call collateral material!

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    January 12, 2005 by Colin

    If your client truly trusted your judgement and expertise in generating publicity and media coverage, you too would be able to convince them to build something as whimsical as the yarn bus.


  10. Moving cultural exports into your living room

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    September 21, 2004 by Colin

    In February, Denys Arcand’s The Barbarian Invasions took home the Academy Award for best foreign language movie. Notwithstanding the oustanding acting, direction, cinematography and overall artistry, some part of Arcand’s success among the Academy can be attributed to a careful marketing and public relations campaign.

    Canada takes steps to promote its cultural industries at every opportunity – and these efforts can help push the candidacy of a masterpiece like The Barbarian Invasions for honours in Cannes, Berlin and Hollywood.

    “The Oscars are like a political campaign. It’s like getting elected as the mayor of a small town where nobody knows you. A lot needs to go into it,” Denise Robert, the movie’s producer and Arcand’s wife, told the National Post this weekend. (behind a stupid subscriber wall)

    Telefilm Canada (a federal film funding agency), the Quebec provincial government, and Canadian diplomats abroad worked together to get out the vote. Components of their campaign included:

  11. a tribute event at the Mill Valley Film Festival to honour Arcand.
  12. screenings in LA and San Diego organized by the Canadian consulate.
  13. an early December 2003 reception at the Canadian residence in LA.
  14. a deluxe reception and screening before the Palm Springs Film Festival in January, sponsored in part by Labatt.
  15. 73 personalized letters from the Canadian consulate to Canadian members of the Academy.

    Even Dan Ackryod held a reception for Arcand.

    The highlight of the promotion campaign, according to the National Post, was a February 2004 reception featuring:

  16. wild rice pancakes with Canadian caviar,
  17. maple-glazed chicken skewers and tourtiere meat pies,
  18. butternut squash soup with maple leaf croutons,
  19. and, among other things, bread with maple leaf butters.

    Of course, any PR flack has to keep in mind that the auteur may have a different opinion of all this lobbying, cajoling and pleading:

    … Monday I am flying to London: BAFTA and Festival screenings. I will be back Friday. Saturday I have a Q & A at the Cinémathèque Québécoise. The Monday after we fly back to California for twelve days then back to New York for a gala of some kind. And then comes this terrifying note on my Miramax schedule: “December 2003: Ten city regional press tour.” Why am I doing all this? I have no idea. I am told that most of my films have done well in Australia. I have never set foot in Australia.

    Still, the government of Quebec government considers this sort of cultural diplomacy essential:

    Marc Boucher, head of the Quebec delegation in L.A., called it a matter of cultural survival. “Fiddles, tourtiere and jigs will not save our culture,” he said of the importance of such films. (National Post, again)

    And, in the end, Arcand went home with the Oscar.

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  • Selling Policy? Drop the syllables

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    August 23, 2004 by Colin

    Greg’s played off a Marginal Revolution post and NYT article to make an important point about public policy communications:

    The takeaway: If you’re trying to do more with PR than just push laundry detergent or the newest spring line by Hugo Boss, then you need to get people educated about not just your issue, but the basic underlying policies or market forces that affect your issue. Take the lowest, most baseline understanding that you expect people to have — and lower it. A lot.

    Having trouble with your syllables? Try this game from the BBC.


  • Imagery, community relations and footie

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    August 13, 2004 by Colin

    Sometimes even a good Rugby World Cup parade won’t completely rehabilitate a symbol. In past years, the cross of St. George has been dragged into the gutter as the visual of choice for unreasonable bigots and heavy-drinking football hooligans.

    Billy Bragg, however, thinks that the flag, as it is rehabilitated through careful community liaison, may grow to represent a building and positive multicultural English identity:

    Take a look at the 11 men who wear that shirt on the pitch. They are a visible representation of what England is: a multicultural society in which the right to play for the national team is not decided by race, but by talent.

    Far from representing a narrow definition of English identity, those thousands of St George’s flags could be seen as an endorsement of this idea, in which the right to be English is accessible to anyone, no matter what their background.

    English football fans aren’t only relying on lowered arrest rates to improve their standing abroad. Someare taking steps to improve their image abroad. During Euro 2004, several groups of fans visiting Portugal organized 5 a side games, school visits and academic seminars with the help of the British Council.

    Still, there were the inevitable bonehead disturbances.

    Nevertheless, many other Englishmen and women felt the St. George’s Cross could be reclaimed through exemplary behaviour and an open spirit:

    Is it not possible that supporting this nation in a sporting tournament and showing the flag actually takes power away from those who once corrupted its image? By reclaiming the St George’s Cross we can ensure that the sight of it is no longer a reason for fear or revulsion. (St. Alban’s Observer)

    Bragg thinks that a combination of fan moderation, travel bans, and energetic community relations are succeeding:

    I believe that the events of recent months have put the flag of St George in a neutral position within our culture. It no longer automatically represents a belligerent nationalism spoiling for a fight. It has become one of a number of symbols that we use to identify ourselves at international sporting celebrations.

    …let’s bring the flag of St George home and reclaim it as one of the symbols that we use to express an alternative identity that is diverse, outward-looking and inclusive.

    There are many other political currents flowing around what flag, party identity and cultural ancestry you choose to claim in Great Britain. Bragg touches on these as well. I don’t have the depth of knowledge to begin an intelligent discussion of this area, unfortunately.


  • Canadian politics aren’t wired: how embarassing

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    June 12, 2004 by Colin

    Dan Lett of the Winnipeg Free Press has reviewed the use of technology by actors in the current national campaign, and he isn’t impressed:

    At a time of dwindling turnout in elections and escalating cynicism about politics, where is Canada’s Howard Dean?

    … In Canada, the main political parties are virtual digital dinosaurs who are using the Internet to push their messages but not a whole lot more. The question arises: could Canada produce a Dean revolution of its own? (WFP is behind a subscriber firewall)

    Canada’s political landscape presents several logistical hurdles to a fully wired campaign: election dates aren’t fixed, so a national campaign is announced and executed within six weeks; Canada’s political parties (and governments) haven’t embraced the opportunities for two-way communication available in the wired world; and the electorate is increasingly disengaged from the process, so they aren’t demanding clearer and more personal communication channels.

    … [One informed observer] said the Canadian election is so volatile that most Canadian parties would be foolish to spend their money on so-called “quiet media” like the Internet.

    In a close race like this, politicians need to focus on using mass media, television and newspaper advertisements to reach a wider audience, he said.

    The Dean experience demonstrated the limitation of relying largely on quiet media campaigning.

    I don’t really agree with that last observation: the limitations only exist if you haven’t had the foresight to install the technical infrastructure and train the right volunteers to deploy social software and implement effective web tactics.

    In the current campaign, the candidates on the stump depend upon their BlackBerries to communicate with campaign managers and central war rooms, feeding questions in and receiving party lines in return. The web sites could have been coded in 2000 or 1996: they provide HTML and PDF files, with little else. There are some blogs present, but there hasn’t been a commitment to frequent and transparent contributions from party leaders.


  • Does your pet like Queer Eye or Junkyard Wars?

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    April 29, 2004 by Colin

    The BBC is drawing deep into the cultural psyche to find inspiration for their new digital services. In fact, someone at the Beeb must have watched 1988′s Scrooged, because they are about to launch Pet TV, a digital channel aimed at providing entertainment for your housebound pets. As the Guardian reports (reg. req.):

    The interactive TV service will consist of a looped series of images and sounds, including clips of snooker balls rolling across the green baize, frisbees flying through the air, cat toys and cartoon characters such as Top Cat …

    “It’s a unique opportunity to find out if we really do have a nation of pet telly addicts, and if so, what are the pets’ favourite shows,” the BBC said.

    Okay. I am getting very strong flashbacks to the scene in Scrooged where the addled network Chairman suggests that more network shows include elements to attract pets – like a character dangling string, or a bouncing ball.

    Of course, network President Frank Cross (played by Bill Murray) takes this suggestion one step too far, ordering that the big Christmas production include mice with antlers:

    Props man: I can’t get the antlers glued to this little guy. We tried Crazy Glue, but it don’t work.

    Frank Cross: Did you try staples?


  • Taking car dealer competition to new heights

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    April 21, 2004 by Colin

    AdRants points to this story about the downing of a defenseless remote-control blimp advertising Cloninger Ford-Toyota – a North Carolina dealership. Problem was, the blimp was flying beside the Team Chevrolet dealer lot.

    Witnesses at a nearby car wash report seeing a black Chevy pickup with Team Chevrolet dealer tags pull up, a man get out, and fire a shotgun at the blimp.

    What’s the appeal of blimps? They deliver results. The Orlando Weekly ran through the work of the Lightship Group, a leader in the market for larger blimps, last month.

    The Saturn blimp hung around in the skies over Orlando for several weeks this winter. “It definitely generates interest,” says Sabrina Case, a spokeswoman for the Saturn of Orlando dealership.

    Lightship, which is partly owned by Richard Branson’s Virgin Group, counts MasterCard, Nescafe, Izod and others among its roster of clients.

    For advertising and branding purposes, [company executive Mickey] Wittman says you can’t beat a blimp in terms of getting the biggest bang for your buck. “They are basically moveable billboards that are loveable.” …

    For instance, sales for Pepsi’s new bottled water, Aquafina, increased 11 percent in cities where its Lightship appeared earlier this year. Whitman’s Chocolates in Australia experienced a sales increase of 240 percent above expectations during and after their Lightship campaign, catapulting them to the No. 1 spot in the market.

    They obviously get under the skin of your competitors as well.


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    • photo from Tumblr

      eadfrith:

      Blood Stains from the slaine Monks of Lindisfarne in the Viking attack of 793AD.  Folios 191v and 192r of the Lindisfarne Gospels - written and illuminated by the Anglo-Saxon Bishop Eadfrith in 698AD.

      Liber generationis Jesu Christi

      “Lo, it is nearly 350 years that we and our fathers have inhabited this most lovely land, and never before has such terror appeared in Britain as we have now suffered from a pagan race, nor was it thought that such an inroad from the sea could be made. Behold, the church of St. Cuthbert spattered with the blood of the priests of God, despoiled of all its ornaments; a place more venerable than all in Britain is given as a prey to pagan peoples.â€

      Alcuin, Letter to Ethelred, King of Northumbria

      Images: British Library


      04/12/13

    • I had a Brooks Brothers 15 1/2 - 35 shirt and we used its front pocket to determine when the Pilot design was “pocket sized” - Joel Jewitt, discussing the invention of the Palm Pilot
      http://www.linkedin.com/today/post/article/20130408043926-7298-early-employees-joel-jewitt-palm

      04/12/13

    • photo from Tumblr

      Before I discovered the Internet


      04/07/13