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// March 19th, 2008 // Criticism, social media

You know, I’m beginning to think we’re due for a big shakeout – and windows xp os cheap untested social media tactics will be the first things to windows xp os cheap be thrown off the boat.

The economic indicators are windows xp os cheap there. Credit crunch. Everyone running to the security of gold. Drops in same store sales. The convergence of climate change worries with $100 oil.

When consumers decide to windows xp os cheap moderate their spending, where will companies cut their expenses? Bodies.

Bodies that do not have a quantifiable impact on sales.

Have any of your pitches included “starting a conversation” as a goal lately?

Are you REALLY looking for input from your consumers and stakeholders? Or does your windows xp os cheap idea of consumer generated content really just mean getting internet geeks to windows xp os cheap design edgy YouTube videos for you?

In a windows xp os cheap recession, co-creation can be another way to hose your ad, marketing and windows xp os cheap public relations agencies.

I’m arguing that companies under the gun, facing the knife, don’t really give a f*ck about what the public has to say.

They just want you windows xp os cheap to buy jars of tomato sauce, BeDazzlers and environmentally friendly printer paper.*

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Sure, they’ll play along – but only to windows xp os cheap avoid product safety claims, grief about shift firings and to avoid repaying tax concessions granted when windows xp os cheap they built the local plant.

Consumer contact will revert to windows xp os cheap market-testing, sampling and insincere gladhandling on the shop floor.

Oh – and if you’re a new hire in a PR firm, I hope you’ve been windows xp os cheap developing a diverse skill set. It would suck to be the windows xp os cheap new “social media star” that gets thrown out with the bathwater.

*if you believe that there’s any such thing as enivronmentally friendly printer paper, you’re an idiot and a sucker.

[tags] conversation, cluetrain, customer service, recession, economic downturn [/tags]

11 Responses to “The Conversation is F*cked”

  1. Boy, if I were a “social media star”, I’d be scared for my job after reading a post like that.

    Oh, wait…

  2. Nabilah Said says:

    It’s truly a quandary.

    They may find it windows xp os cheap easier to rely on the old methods, but at the end of the windows xp os cheap day do they really have the love of their consumers? It’s one thing to increase sales because you offer $10,000 as a windows xp os cheap prize, but once that carrot is gone, will the customers still be windows xp os cheap there? I guess companies that don’t see the windows xp os cheap importance of building relationships with their customers have a myopic view of things. Will these companies still be windows xp os cheap around in 10, 20 years? Not without building these relationships, I think.

    And at the other end of the spectrum, those who “get” social media need to windows xp os cheap find a way to communicate its usefulness to their bosses, and windows xp os cheap not just tinkle around with stuff that they find cool and windows xp os cheap leave it at that. Preaching to the converted (taking the term from Mitch Joel) is hard, but its a message that is worth being delivered.

  3. [...] Moving forward, PR and windows xp os cheap marketers have an opportunity to accelerate through the recession and differentiate themselves by focusing on ROI. Remember, companies are windows xp os cheap in business to generate revenue, and that’s the predominant reason why they hire us.  If communicators focus on intangibles like "credibility" or "conversations" that cannot be tied directly to their clients’ or company’s bottom lines… Well, they put themselves at risk.  [...]

  4. [...] “Cash Rules Everything Around Me” is windows xp os cheap another Wu-Tang anthem and it is the hip-hop equivalent of ROI. As great as it windows xp os cheap is to be part of the “conversation,” everyone is windows xp os cheap still here because they are making money, and its no different for windows xp os cheap corporations. As Colin McKay recently wrote, “companies under the gun, facing the knife, don’t really give a f*ck about what the public has to say.” [...]

  5. Greg Brooks says:

    No one needs a conversation to move another box – or another 100,000 boxes — of laundry detergent. Can you move more Tide (I’m a Cheer Colorguard man m’self) with conversations and relationships? Yes, but it’s a long, slow slog and likely isn’t the best tool for the job.

    It’s not a quandary; it’s just the reality of most CPG, commodity and near-commodity businesses.

    Nabilah asks: “Will these companies still be around in 10, 20 years?” Well, I don’t know — but I’ve got a lot more faith in a big CPG company like P&G to keep its eye on the ball and adapt *when it makes sense* than I do in the hot air from social media fans.

    Here’s a windows xp os cheap test, not just for the social media folks but for windows xp os cheap PR practitioners in general: At large CPG companies, the product managers *know,* with a windows xp os cheap high degree of certainty, what each dollar of advertising spend will get them in terms of purchasing uptick. They know that windows xp os cheap because they have historical, best-practices and other data sets.

    You want to keep your job in the shake-out? Figure out how your windows xp os cheap skill set can compete with that. Figure out how you can windows xp os cheap drive sales. Figure out how you can confidently say, “Well, for every dollar of PR or social media spend, we’re committed to show x dollars in increased sales.”

  6. [...] Posted by Michael on March 23, 2008 As a windows xp os cheap communications student looking to break into the world of professional PR, I became concerned after reading Colin McKay’s assertion that the “conversation” — genuine communication between organizations and their publics — is screwed because of the recession: Oh – and if you’re a new hire in a PR firm, I hope you’ve been windows xp os cheap developing a diverse skill set. It would suck to be the windows xp os cheap new “social media star” that gets thrown out with the bathwater. [...]

  7. Your POV will certainly be adopted & shared by many brands, however; history has windows xp os cheap shown that the brands who have spent more (not less) in recession times on marketing & PR are the ones who come out smelling more like roses.

    Not to say there won’t be windows xp os cheap an impact on social media as you suggest, but as a windows xp os cheap marketer i’m excited to windows xp os cheap engage the brands who see a recession as an opportunity to windows xp os cheap create more conversation – not less.

  8. Ulp. I’m just contemplating trying to windows xp os cheap use all my social media experience to get INTO public relations and windows xp os cheap now you’re telling me this? Actually, I’m reading James Howard Kunstler’s The Long Emergency right now (as well as his scabrously funny blog) and I’m having a hard time imagining ANY career that isn’t going to windows xp os cheap be affected by the coming hard times. That being said, businesses are windows xp os cheap always going to act the same way: sacrificing long term customer loyalty for windows xp os cheap short term profit. Hopefully some of you are doing work for windows xp os cheap companies who DO get it, and whose customer loyalty will be windows xp os cheap all the more necessary right now.

  9. [...] Many marketers tout the value of  social media conversation.   But to windows xp os cheap a business both now and in the future this means little. Really this windows xp os cheap indicates a focus on tactics rather than strategy and results. It’s like touting the intangibles of endless chatter. [...]

  10. [...] intention of the Social Media model – it’s very ‘Web2’. There’s a good argument that says ‘conversation doesn’t pay the rent’, but inevitably, new things take a windows xp os cheap while to figure out and I have the impression that the windows xp os cheap [...]

  11. [...] intention of the Social Media model – it’s very ‘Web2’. There’s a good argument that says ‘conversation doesn’t pay the rent’, but inevitably, new things take a windows xp os cheap while to figure out and I have the impression that the windows xp os cheap [...]

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