http://canuckflack.com/2008/01/22/a-service-rep-tries-to-game-the-system/ ... it's about public relations, marketing, retail quirks, government communications and oddities ... and written in Canada! Fri, 05 Dec 2008 12:47:06 +0000 http://wordpress.org/?v=2.6.5 http://canuckflack.com/2008/01/22/a-service-rep-tries-to-game-the-system/#comment-44262 Colin Wed, 23 Jan 2008 21:37:52 +0000 http://canuckflack.com/2008/01/22/a-service-rep-tries-to-game-the-system/#comment-44262 I think you're right, Steve. In the back of my mind, I knew I wanted to create some link between the data and her none-too-subtle direction. I think you’re right, Steve. In the back of my mind, I knew I wanted to create some link between the data and her none-too-subtle direction.

]]> http://canuckflack.com/2008/01/22/a-service-rep-tries-to-game-the-system/#comment-44213 Steve Portigal Wed, 23 Jan 2008 02:21:29 +0000 http://canuckflack.com/2008/01/22/a-service-rep-tries-to-game-the-system/#comment-44213 She may have been instructed to do that. i.e., her boss or her boss's boss wants to show good results. The emphasis - much much further up the food chain than the CSR - is on the results, not the meaning of those results. She may have been instructed to do that. i.e., her boss or her boss’s boss wants to show good results. The emphasis - much much further up the food chain than the CSR - is on the results, not the meaning of those results.

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